1. Introduction

Welcome to Artisan Flowers! These Terms and Conditions govern your use of our website and the purchase of our products. By using our website, you agree to these terms. If you do not agree, please do not use our website.

2. General Information

• Company Name: Artisan Flowers
• Website: https://www.artisanflowers.co.uk
• Contact Email: artisanflowershull@yahoo.com

3. Ordering

• All orders are subject to availability and confirmation of the order price.
• Once an order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of the order. The contract is formed when we dispatch the goods.

4. Products and Availability

• We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur due to the handmade nature of our floral arrangements.
• We reserve the right to discontinue any product or service at any time.

5. Pricing and Payment

• All prices are in GBP and include applicable taxes unless stated otherwise.
• Payment must be made at the time of order via our accepted payment methods, including credit/debit cards, PayPal, or other options listed on our checkout page.
• We reserve the right to change prices without prior notice.

6. Delivery

• We offer delivery within the Hull area and aim to deliver on your selected date. However, we cannot guarantee specific delivery times.
• Delivery charges will be calculated at checkout.
• Please ensure the delivery address provided is accurate. We are not responsible for failed deliveries due to incorrect information.

7. Returns, Refunds, and Cancellations

7.1 Returns

Due to the perishable nature of flowers, we do not accept returns unless the flowers arrive damaged or in poor condition. In such cases, contact us within 24 hours of delivery with photographic evidence.

7.2 Refunds

Refunds will only be issued for damaged or defective products. Once your claim is verified, we will process your refund within [X] business days.

8. Intellectual Property

All content on this website, including images, text, and designs, is the property of Artisan Flowers. You may not copy, reproduce, or distribute any part without prior written consent.

9. Limitation of Liability

• Artisan Flowers is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or purchase of our products.
• We will not be responsible for delays or failure to deliver due to circumstances beyond our control, such as weather conditions or supply chain disruptions.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.